Shipping policy

Return & Refund Policy

At Dynamic Accessories, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

- You received a damaged or defective product.
- You received the wrong product or an incorrect size/design.
- Your order is incomplete or missing an item.
- The product has a manufacturing defect.

Return requests must be made within 3 days of receiving your order.

2. Conditions for Returns

To be eligible for a return or replacement:

- The product must be unused and in its original condition.
- The product must be returned with its original packaging, where applicable.
- You must provide clear photos or a video showing the issue with the product.
- The product must not have been intentionally damaged, altered, or misused.

Products that show signs of use, damage caused by the customer, or alteration may not be eligible for return or replacement.

3. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 3 days of delivery.

We may request photos or a video of the product and packaging to verify the issue. Once the issue is verified, we may offer:

- A replacement product, or
- A refund, depending on the situation.

4. Change of Mind

We generally do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item.

However, you may contact us and we will review your request on a case-by-case basis.

5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the available refund method agreed upon with the customer.

Shipping or delivery charges may be non-refundable unless the return is due to an error on our part or the product was received damaged/defective.

6. Exchange / Replacement

If an exchange or replacement is approved, we will arrange the replacement according to product availability.

If the requested product is unavailable, we may offer an alternative product or refund, depending on the circumstances.

7. Return Shipping

If the return is due to receiving a wrong, damaged, defective, or incomplete product, Dynamic Accessories may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

8. Unboxing Evidence

For damaged, incorrect, or incomplete orders, we strongly recommend recording a clear unboxing video from the moment the parcel is opened.

This helps us verify and resolve any claims quickly.

9. Non-Returnable Items

The following items may not be eligible for return:

- Products damaged through customer misuse or negligence.
- Products that have been altered or modified.
- Used products that are no longer in their original condition.
- Products returned without the required evidence of the issue.
- Items specifically marked as non-returnable at the time of purchase.

10. How to Request a Return

To request a return, exchange, or refund, please contact Dynamic Accessories through our official customer support/WhatsApp channel.

Please provide:

- Order number
- Customer name
- Contact number
- Reason for the return
- Clear photos/video of the product and packaging

Our team will review your request and guide you through the next steps.

11. Policy Changes

Dynamic Accessories reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Last Updated: September 2026

Thank you for shopping with Dynamic Accessories.